Warranties, Claims & Spare Parts

UPPAbaby

Warranty Programs

UPPAbaby offers an EXTENDED WARRANTY of one year for a total of three years on all strollers and select accessories (Carrycot, RumbleSeat, From Birth Kit and PiggyBack). To receive the additional one- year warranty, customers must register their product within three months of purchase and provide a valid receipt from an authorized retailer. It’s our way of saying thank you! Customers can register for their warranties directly through UPPAbaby Australia https://uppababy.com/au/register/ 

Warranty Claims

All UPPAbaby warranty claims, faults and orders for spare parts can be proceeded in the following way:

Contact us here at Baby HQ on email orders@babyhq.nz and we will happily assist you where we can. 

So we can better assist you, please make sure you include all of the information below in your email or form:

  1. Copy of your original proof of purchase
  2. Photo of the serial number on your pram (Located near the back wheel on the frame on a white sticker which looks like a barcode, it will contain VIS, CRZ or ALT depending on your model and will also have 8-18 numbers
  3. Full name, address and phone number.
  4. Photo(s), Videos demonstrating the issue(s)

 We do require all of the above information for all warranty claims

Spare/Replacement Parts

Orders for spare parts can be made by contacting orders@babyhq.nz  Please provide the following information when requesting a price for spare parts:

  1. Copy of your original proof of purchase
  2. Photo of the serial number on your pram (Located near the back wheel on the frame on a white sticker which looks like a barcode, it will contain VIS, CRZ or ALT depending on your model and will also have 8-18 numbers)

  3. Full name, address and phone number.

  4. Photo(s), Videos demonstrating the issue(s) 

Once we have all the information we will issue an invoice and a replacement or spare part to be sent directly to you. 

Maxi Cosi

Warranty Programs

Lifetime Warranty is applicable to Maxi-Cosi Car Seats only, while 3+1 Year Warranty is for Maxi-Cosi Strollers. 

To receive the warranty for your Maxi Cosi product please register within 3 months of purchase directly with Maxi Cosi at the following link:

https://www.maxi-cosi.co.nz/service/warranty-registration 

Warranty Claims

All Maxi Cosi warranty claims, faults and orders for spare parts can be proceeded in the following way:

Contact us here at Baby HQ on email orders@babyhq.nz and we will happily assist you where we can. 

So we can better assist you, please make sure you include all of the information below in your email or form:

  1. Copy of your original proof of purchase
  2. Photo of the serial number on your car seat/ pram 
  3. Full name, address and phone number.
  4. Photo(s), Videos demonstrating the issue(s)

 We do require all of the above information for all warranty claims

Spare/Replacement Parts

Orders for spare parts can be made by contacting orders@babyhq.nz  Please provide the following information when requesting a price for spare parts:

  1. Copy of your original proof of purchase
  2. Photo of the serial number on your car seat/pram 

  3. Full name, address and phone number.

  4. Photo(s), Videos demonstrating the issue(s) 

Once we have all the information we will issue an invoice and a replacement or spare part to be sent directly to you.